Terms & Conditions

 

• Cost of Goods & Cost of Shipping
  • The price of all goods and services are clearly displayed. Other than the addition of postal charges which are added once you have completed your shopping, there are no hidden additional costs or low order fees. Postal fees will depend on the level of service required and the weight of the final order. Postal costs can readily be checked at any stage of the shopping process by entering into the secure checkout area (no purchase at this stage is necessary). Available postal services, their relevant change and approximate delivery timescale will be clearly displayed.

 

• Methods of Payment
  • We accept payment by Online Banking, ATM transfer, Cash Deposit, Cheque Deposit or Interbank Transfer.
  • Payment only made to Pets Star 5129 0551 8542 Maybank

 

• Delivery 
  • Orders are usually dispatched within 24 hours of clearance of funds. Should any item be out of stock at the time of order, the order is normally part dispatched with the out of stock item following once in stock. Should there be any unforeseen delays or issues with the order we will e-mail and discuss options. We will always endeavour to ensure customer satisfaction and will do all we can to meet customer requirements where possible.
  • Payment received before 12pm on working days, will processed on the same day. Otherwise, will processed on next working days.

 

• Security 
  • All customer areas (such as accounts, entering personal details etc) are secured. And it is secured as recipient are required to sign for the parcel / package upon receiving.​

 

• Complaints 
  • We aim to achieve 100% customer satisfaction. However, if something does go wrong, we will do all we can to put the situation right within our capabilities.